Privacy Policy

Scented Leaf Tea House

Privacy Policy

Last Updated: March 2026

Scented Leaf Tea House ("Scented Leaf," "we," "us," or "our") is a specialty tea company headquartered in Tucson, Arizona, operating four retail tea house locations and an online store at thescentedleaf.com. We sell premium loose-leaf teas, cold brew tea packs, wellness teas, accessories, and gift cards. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, make a purchase, communicate with us, or interact with our SMS messaging program.

By using our website or providing your contact information, you agree to the terms of this Privacy Policy.

1. Information We Collect

Information You Provide Directly

• Name, email address, phone number, and shipping/billing address when you place an order or create an account

• Payment information processed securely through Shopify and third-party payment processors

• Messages and inquiries submitted through our contact form

• Email address when you subscribe to our newsletter

• Phone number and SMS consent selections when you opt in to text message communications

Information Collected Automatically

• Browser type, IP address, and pages visited via cookies and tracking technologies

• Device information and referring URLs

• Shopping cart activity and purchase history

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders and subscriptions

• To send order confirmations, shipping updates, and transactional notifications

• To respond to your questions and provide customer support

• To send SMS messages related to your order status, account information, or appointment/event reminders — but only to customers who have opted in to non-marketing text messages

• To send promotional SMS messages including special offers, new product announcements, loyalty rewards, and seasonal promotions — but only to customers who have separately opted in to marketing text messages

• To send email newsletters and promotional offers to subscribers

• To improve our website, products, and services

• To comply with applicable legal obligations

3. SMS / Text Messaging

Consent and Opt-In

We operate a voluntary SMS messaging program. You may opt in to receive text messages from Scented Leaf Tea House by providing your phone number and selecting one or both of the following consent checkboxes on our forms:

Non-Marketing Messages:

I consent to receive non-marketing text messages from Scented Leaf Tea House about order confirmations and updates, shipping notifications, event and catering appointment reminders, account information, and customer support. Message frequency may vary. Message & data rates may apply. Text HELP for assistance. Reply STOP to unsubscribe at any time.

Marketing Messages:

I consent to receive marketing text messages including promotional discounts & deals, new product announcements, seasonal promotions, customer loyalty rewards, referral incentives, and re-engagement offers from Scented Leaf Tea House. Message frequency varies. Message & data rates may apply. Text HELP for help. Reply STOP to opt out.

Both checkboxes are optional and will never be pre-checked. You may submit any form on our site without selecting either checkbox. We will only send you text messages based on the specific consent you have provided.

Opt-Out

You may cancel your SMS subscription at any time by replying STOP to any message you receive from us. After sending STOP, you will receive one final confirmation message and will be unsubscribed. To re-subscribe, simply opt in again through any form on our website.

Help

If you experience any issues with our messaging program, reply HELP to any message, or contact us directly at hello@thescentedleaf.com or visit one of our Tucson locations.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Message and data rates may apply.

4. No Sharing of SMS Opt-In Data

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, or trade your phone number or SMS opt-in data to any third party for their own marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services we use to deliver messages to you.

5. How We Share Your Information

Scented Leaf Tea House does not sell or trade your personal information. We may share your information only in the following limited circumstances:

• With Shopify, our e-commerce platform, to process and fulfill your orders

• With payment processors (such as Stripe, PayPal, Apple Pay, and Google Pay) solely to complete your transactions

• With shipping carriers to deliver your orders

• With email marketing platforms to send newsletters you have subscribed to

• With SMS service providers solely to deliver the text messages you have consented to receive

• With customer service subcontractors who assist us in supporting you, bound by confidentiality obligations

• With legal authorities when required by law or to protect the rights and safety of our customers or business

We do not share your personal information with affiliates for their own marketing purposes.

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyze how our site is used. You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of our website, including the shopping cart and checkout process.

We use the following types of cookies:

• Essential cookies necessary for the site to function

• Analytics cookies to understand how visitors use our site (e.g., Google Analytics)

• Marketing cookies to deliver relevant promotional content

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Our website uses SSL/TLS encryption. Payment data is handled by PCI-DSS compliant processors and is never stored on our servers.

No method of transmission over the internet is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security of your information.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of seven years. SMS consent records are retained for as long as you remain subscribed and for a reasonable period thereafter.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you

• Correction: Request that inaccurate information be corrected

• Deletion: Request deletion of your personal data, subject to certain legal exceptions

• Opt-Out of Marketing: Unsubscribe from email marketing at any time using the link in any email, or opt out of SMS marketing by replying STOP

• Do Not Sell: We do not sell your personal information

To exercise any of these rights, contact us at hello@thescentedleaf.com.

10. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any site you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.